This Refund Policy explains when refunds are available for purchases made on MyAIArt, how to request a refund, and how long processing may take. This policy forms part of our Terms of Service.
This policy applies to digital purchases made directly through MyAIArt, including:
If you purchased through a third-party marketplace or reseller, refund requests must follow that provider's policy.
MyAIArt provides instant-access digital services. For this reason, once credits or paid features are consumed, refunds are generally not available, except where required by applicable law or explicitly listed in this policy.
You may qualify for a refund if one of the following applies:
Standard requests: Submit within 14 days of payment date.
Unauthorized charge requests: Submit within 30 days of discovery.
Late requests: May be declined unless local law requires otherwise.
Email: [email protected]
Subject line format: Refund Request - [Order ID]
Please include:
If an order was partially used, MyAIArt may issue a proportional refund for the unused portion only. Any promotional credits or bonus entitlements tied to the refunded order may be revoked.
Please contact support before filing a chargeback. If a chargeback is filed without prior support contact, and records show service delivery, we may provide transaction evidence to the payment processor and apply temporary account restrictions while the case is open.
We may update this policy periodically. Updates take effect upon publication on this page. Continued use of MyAIArt after an update means you accept the revised policy.
Support: [email protected]
Legal/Policy Inquiries: [email protected]
